Refund policy

We hope you absolutely love your Velura Studio order.

Each Velura Studio gift box is carefully hand-packed with love and attention to every detail. Because many of our gift boxes are made to order or personalized, we do not accept returns or exchanges.

If your order arrives damaged or if there’s an issue with your order, please contact us within 48 hours of delivery and include clear photos of the damaged items, packaging, or the issue so we can assist you as quickly as possible.

We’ll work with you to find the best possible solution and make things right.

Thank you for supporting our small business. Every order means the world to us.